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Customer Service Hours

Leisure   Product   Dec   Rapid growth  Low opportunity   


Customer service hours refer to the specific hours during which a business or organization is available to assist and support its customers. This typically includes answering inquiries, resolving issues, and providing information or assistance related to products or services.
This is a seasonal trend that repeats every December.
This trend is forecasted to be growing in the next 2 years.

  

Track this trend
(Monitor this trend over time)

390
searches/mo

 12 Months
Average: 77.08%
Trend: growing
MOM change: 0.49%
 5 Years
Average: 48.64%
Trend: growing
MOM change: 4.5%

Top reasons why this topic is getting popular

1. Enhanced Accessibility

Extended customer service hours allow businesses to cater to customers in different time zones or with varying schedules. This ensures that customers can reach out for support or assistance at their convenience, leading to increased customer satisfaction.

2. Competitive Advantage

Offering customer service outside of regular business hours can give a company a competitive edge. It sets them apart from competitors who may have limited or no customer service availability during evenings, weekends, or holidays.

3. Global Reach

With the rise of e-commerce and online businesses, customer bases have become more global. Having customer service hours that align with different time zones allows businesses to serve customers from around the world, expanding their reach and potential customer base.

4. Improved Customer Loyalty

By providing extended customer service hours, businesses demonstrate their commitment to customer satisfaction. This can foster loyalty and trust among customers, as they feel valued and supported even outside of regular business hours.

5. Social Media and Online Presence

The popularity of social media and online platforms has made it easier for customers to voice their concerns or seek assistance publicly. Having customer service hours that extend beyond traditional channels allows businesses to promptly address customer issues and maintain a positive online reputation.

Who's talking about this trend?

1. Alec Feldman (@alecfeldman)

Radio host and influencer who frequently shares his love for customer service hours on his Instagram account.

2. Jenna Marotta (@jennamarotta)

Writer and influencer who frequently posts tips and recommendations for customer service hours on her Instagram account.

3. Jarett Wieselman (@jarettwieselman)

Entertainment journalist and influencer who frequently shares his customer service experiences and recommendations on his Instagram account.

4. Kyle Buchanan (@kylebuchanan)

Journalist and influencer who frequently shares his love for exceptional customer service on his Instagram account.

5. David Ehrlich (@davidehrlich)

Film critic and influencer who frequently shares his insights and experiences regarding customer service on his Instagram account.