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Secretlab

US United States
Sustained growth Avg volatility Seasonal (Nov) Forecasted growth Work Company
Secretlab
What is Secretlab?

Secretlab is a Singapore-based company that specializes in creating high-quality gaming chairs and accessories.

Treendly Index Treendly Forecast Google YouTube Amazon
MOM: +11.36%
How much search volume does it get?
Google searches
110K/mo
Amazon searches
11.4K/mo

Is Secretlab trending?

Yes. Secretlab growing with a month-over-month change of 3.3% over the past 5 years, with approximately 110,000 monthly searches.

This is a seasonal trend that peaks every November. The seasonal demand is forecasted to decline over the next year.


Why is Secretlab trending?

1
Ergonomic Design
Secretlab chairs are designed with ergonomics in mind, providing support for the back, neck, and arms during long gaming sessions. This can help prevent discomfort and pain associated with poor posture.
2
Premium Materials
Secretlab chairs are made with high-quality materials such as cold-cured foam, durable leather, and sturdy metal frames. This ensures that the chairs are comfortable, long-lasting, and able to withstand heavy use.
3
Customizability
Secretlab chairs come in a variety of colors and designs, allowing gamers to choose a chair that fits their personal style. Additionally, the chairs are adjustable, with features such as adjustable armrests and recline angles, allowing for a customized fit.
4
Celebrity Endorsements
Secretlab has gained popularity through celebrity endorsements from well-known gamers and esports teams. This has helped to increase brand recognition and appeal to a wider audience.
5
Social Media Marketing
Secretlab has a strong social media presence, with active accounts on platforms such as Instagram and Twitter. This has helped to increase brand awareness and engage with customers, leading to a loyal fanbase.

What are people saying?

44 threads
AI Insights Mixed sentiment
Discussions about Secretlab primarily revolve around the quality and comfort of their gaming chairs, with some conversations highlighting collaborations with popular franchises like Pokémon. Users express varying opinions on the value and experience of using Secretlab products.
Quality and Comfort
Many users discuss the comfort level of Secretlab chairs, with some praising their ergonomic design while others mention issues with firmness.
Brand Collaborations
There is excitement surrounding Secretlab's limited-edition chairs, particularly those themed around Pokémon, which attract both gamers and collectors.
Comparisons with Other Brands
Users frequently compare Secretlab chairs to other brands, often concluding that Secretlab offers superior quality, though some express dissatisfaction with alternatives.
Price Considerations
The cost of Secretlab chairs is a common topic, with discussions about whether the investment is justified based on durability and performance.
Personal Experiences
Users share personal anecdotes about their experiences with Secretlab chairs, including long-term use and the impact on posture and comfort.
Common questions
  • How does the comfort of Secretlab chairs compare to other brands?
  • What are the differences between the various Secretlab chair models?
  • Are the limited-edition chairs worth the extra cost?
  • How durable are Secretlab chairs over time?
  • What is the best Secretlab chair for gaming?
Pain points
  • Some users find the seats too firm or hard.
  • Concerns about the high price point of Secretlab products.
  • Discussions about back pain associated with long-term use.
  • Frustration over the availability of limited-edition models.
  • Mixed reviews on customer service experiences.
forum.clubic.com
RE:Commentaires : Test Secretlab ATLAS : un maintien lombaire qui surclasse les chaises gaming
Secretlab signe avec l’ATLAS sa toute ...
Funkee · Jun 10, 2026
www.neogaf.com
RE:What have you just bought?
I bought a new Secretlab chair. It arrived with visible water damage and I have spent the last week trying to get them to replace it. The chair clearly got wet and reeks of mildew. I think they are going to replace it now (maybe, still waiting), but I'm really disappointed in their customer service.
B · Jun 10, 2026
forum.sysprofile.de
RE:Secretlab Atlas Black3 L im Test: Kann sich der Bürostuhl gegen starke Konkurrenz behaupten?
Secretlab Atlas Black3 L im Test: ... Bürostuhl gegen starke Konkurrenz behaupten? Secretlab wagt mit dem Atlas Black3... Ergo-Stuhl für 540 Euro überzeugt … Secretlab Atlas Black3 L im Test...
NewsBot · Jun 9, 2026
extreme.pcgameshardware.de
RE:Secretlab Atlas Black3 L im Test: Kann sich der Bürostuhl gegen starke Konkurrenz behaupten?
Der Secretlab Atlas Black3 L kostet 540 ...? Was sagt die PCGH-X-Community zu Secretlab Atlas Black3 L im Test...
PCGH_Stoe · Jun 9, 2026
vapingunderground.com
RE:Secretlab Atlas Premium Review
... adjustable lumbar support. Instead, Secretlab has molded the contours of ...lower to the ground. Secretlab Atlas Premium – Assembly​ Like other Secretlab chairs, the Atlas ... for the environment. Win-win. Secretlab Atlas – Performance​ Since the Atlas ...its trade-offs. Purchasing Guide​ The Secretlab Atlas is available for purchase ...directly from Secretlab in both Standard and Premium ...
VUBot · Jun 9, 2026
forums.tomshardware.com
RE:Secretlab Atlas review: The one you’ve been waiting for
Secretlab has unveiled its new Atlas task chair with an emphasis on productivity. Secretlab Atlas review: The one you’ve been waiting for : Read more
Admin · Jun 9, 2026
r/secretlab
Secretlab’s customer service is an absolute joke. Do not buy.
Hey everyone, just wanted warn anyone thinking about buying from Secretlab right now. Their logistics and customer support are a complete dumpster fire. I made a brand new Reddit account just to post this because I am honestly afraid of the company retaliating against me. A few weeks ago, I ordered a Magnus Pro XL desk. It never showed up because the FedEx driver completely mangled the delivery, and Secretlab's support team has been an endless loop of automated-sounding scripts and zero actual action. This is on top of a previous order of accessories that was also misdelivered, where I couldn't even file a police report because the local police told me a missing package technically wasn't a crime. Now, because they shipped the accessories separately, I am stuck sitting here with a mountain of accessories for a desk I don't even have. To give you an idea of how broken their shipping process is, look at the absolute mess on the tracking log for the desk. The desk was marked as "Delivered" and a signature was logged. I eventually got a hold of a FedEx representative who looked into the back-end data and revealed that, based on the GPS coordinates of the handheld scanner, the driver actually scanned and signed for my package while sitting in the parking lot of the FedEx station. That is literal, blatant carrier fraud. Only three hours after that fake delivery, a delivery exception was suddenly logged stating "Refused by recipient - Order canceled." By Friday morning, the package was put back on a vehicle for delivery, but it was quickly flagged as "Returning package to shipper" with a simultaneous "Address corrected" update. By Friday evening, the package arrived back at a local FedEx location, completely locked into a "return to sender" loop back to Secretlab's warehouse. I even tried contacting FedEx directly to dispute the "refused" status and pull the package before it left the local facility, but it was already too late. Secretlabs all the while provided absolute zero help, You’d think a company would care about the driver faking a signature in a parking lot, right? Nope. Here is how ridiculous Secretlab's customer service has been since then. For weeks, they just kept sending me generic emails stating they are waiting on an update from their team while doing absolutely nothing to help. They refused to just pull a brand-new desk off the shelf and ship it to me. Instead, they insisted I had to wait for the original, completely mishandled box to get all the way back to their warehouse so they could inspect it and reship it to me. I'm paying full price for a premium product, not an open-box gamble. To make it even worse, when they finally agreed to a reshipment, they told me they can only do it with no signature required. So after a FedEx driver already faked a delivery in a parking lot, Secretlab's brilliant solution is to just force me to use FedEx again...but don't worry. They are going to refund me the $20 shipping fee. Honestly, save yourself the headache. The desks might look great, but if anything goes wrong during transit or otherwise, Secretlab will completely abandon you to protect their own internal metrics. Absolute joke of a company. submitted by /u/Brave-Muffin1458 to r/secretlab [link] [comments]
Brave-Muffin1458 · May 18, 2026
r/OfficeChairs
Is Secretlabs worth it?
I’m looking for a new chair to use for both working from home and gaming, so I’m gonna be spending a lot of hours in it. I’ve been looking around and found a few I like from Secretlab, especially the Titan Evo. I’m planning to order it online and try to get it discounted with Checkmate, but before I do I just want to know if it’s even worth it. How comfortable are they for long sessions and how good is the quality of their chairs? submitted by /u/Accomplished-Ice9377 to r/OfficeChairs [link] [comments]
Accomplished-Ice9377 · May 6, 2026
r/secretlab
NOT happy about SecretLabs
Finally settled on upgrading my desk set up and shelling out $1600 on a new desk. Which I can’t believe I spent the money on, but now I got an update on the invoice that I’ll receive some of the accessories and desktop but not the legs! The legs are scheduled to ship 7 weeks later!! So I’ll have to make do with boxes in my place without a work top to work on!! I do realize when purchasing it said the entire desk was delayed (which I’m okay with). It didn’t specify it’s just the legs. So I’m just astonished that a premium company like Secretlabs manufacture on different timelines, especially on something fundamental like desktop and legs. I get it first world problems but I need my desk! And I don’t want to be spending anymore money than I already have. For a company charging an arm and a leg for a desk! I would have been okay if it was 1-2 weeks on back order or maybe just the accessories I can live without. BUT to manufacture the desk WITHOUT the legs is mind boggling to me! Secretlabs, You manufacture DESK and CHAIRS! Please manufacture the desk and legs at the same pace so your customers aren’t waiting 7 weeks for the parts!!!! Sigh . End rant. submitted by /u/SiLLiEBOi to r/secretlab [link] [comments]
SiLLiEBOi · May 5, 2026
r/secretlab
My new secretlab setup!
Verry happy with secretlabs support and love the quality of their product! Have a look tell me what you think! What would you change or add?!?! submitted by /u/Competitive_Chard_30 to r/secretlab [link] [comments]
Competitive_Chard_30 · Apr 19, 2026
r/secretlab
Is Secretlab support just AI now? My Titan wore out after 7 years and their customer support just made it worse.
The title says it all. I have a Titan that just turned seven. I am a casual office user. I work a normal in-person 9-5, and only use the chair on weekends and occasional weeknights. The seat has been noticeably bad for a few years; I was just too lazy to do something about it until it I found myself using my son's $40 desk chair because it felt better. I really wanted another Titan, but I just couldn't bring myself to spend that much if it was just going to wear out that quickly again. I decided to reach out to support to see if they could do anything. At first, I was talking to a real person, and they made it seem like they were going to be able to help me out. They had me take pictures, provide the invoice, get the serial number, and took my contact info. Then they said their "manager" would be in touch via email, and it all fell apart. The full email messages are below. I'd have rather them just say it was out of warrantee and there was nothing they could do they respond with this slop. The statement saying they "would like to provide a gesture of goodwill in recognition of your experience and your past support of Secretlab" on the second message and then literally responding with the exact same thing as the previous email is what got me the most. $70 off non-sale prices. Every chair is already on sale for at least $50 dollars right now. Anyways, I'm just disappointed, and now need to go find a new chair. Message 1 (after the live chat): Vince (Secretlab) Mar 28, 2026, 14:32 GMT+8 Hi Michael, Thank you for contacting SecretLab. We've reviewed your case and completed the diagnosis of the issue with your chair. It appears that the seatbase is damaged and will need to be replaced. We typically provide replacement parts at a cost, for chairs whose warranty coverage has ended. Unfortunately, replacement parts for this model are no longer available. That said, we’d still like to support you by offering a special discount of $70, toward the purchase of a new chair (excluding Secretlab TITAN Evo NanoGen, Automobili for Lamborghini and McLaren editions). Please note that this discount is applicable to regular-priced chairs only. If the chair you prefer is already on sale, the discount may be adjusted accordingly. Please let us know how you’d like to proceed, and we’ll be glad to assist you further. Kind Regards, Vince | Customer Care Specialist I responded saying I thought their offer ($70 off non-sale items, when everything was currently on sale for $50) was disappointing. After the live chat, I was expecting a little more with the resolution. Message 2: Lou (Secretlab) Mar 30, 2026, 16:06 GMT+8 Hi Michael, Thank you for your reply and for sharing your candid feedback. I’m very sorry for the disappointment this situation has caused, particularly given the significant investment you made in your chair in 2019 and the expectations you had for its longevity. I understand how discouraging it is to learn that replacement parts are no longer available and that our initial proposal did not meet your expectations. To clarify, our management team is already involved in your case and has reviewed the options available, given the age of the chair and the expiry of the warranty. While we are unable to offer a repair or replacement in this instance, we would like to provide a gesture of goodwill in recognition of your experience and your past support of Secretlab. We are able to offer you a USD $70 discount on a new chair. We hope this demonstrates our commitment to making things right as far as we reasonably can, even outside of the warranty period. Please let us know if you would like to proceed with this offer, and we will be happy to share the discount details with you. Thank you again for your patience and for giving us the opportunity to address your concerns. Kind Regards, Lou | Customer Care Specialist submitted by /u/archang31x to r/secretlab [link] [comments]
archang31x · Apr 8, 2026
r/secretlab
SecretLab Titan Evo XL - I Regret It
I have 2 Magnus Pro XL desks that I'm incredibly satisfied with, so I thought I'd also give the chair a shot. At about 6 feet tall and relatively thin, I debated going normal size or XL, and after some research I decided to go for the XL. Unfortunately I hugely regret it - It is so clealy made for wider people. The armrests are the biggest problem. I don't understand why SecretLab didn't let them adjust another few inches inwards. They are WAY too far apart at full adjustment inwards. If I just want to lean back and use my phone with my elbows on the armrests, I have to turn them 45 degrees so the part of the armrests for the elbow are closer than the part for the wrists. Even then, I'm super uncomfortably pushing my elbows out wide, rather than comfortably by my side. For optimal comfort, I also need to be able to pull the armrests more toward the back of the chair, but of course that adjustment also stops too soon for me. It's also too deep front to back. I can't tuck my chair in close enough to my desk to be able to sit ergonomically with my back fully supported and my elbows at 90 degrees. People weren't kidding when they say it's hard... Sitting for long periods of time is quite uncomfortable because of that. I bought the optional lumbar support pillow thinking that might help, but it's even more uncomfortable. I think lumbar pillows are just not for me in general, not just a SecretLab thing. At least it was packaged well, easy to put together, and looks cool. The headrest is quite nice. That's about where the positives stop. My main desk chair is a Steelcase Gesture - I didn't expect the SecretLab to be super comparable at a bit less than half price, but it still has a hefty price tag so I didn't expect this much of a massive comfort difference. You live and you learn... First and last gaming chair for me. Hope this helps some others. submitted by /u/p3t3ypablo to r/secretlab [link] [comments]
p3t3ypablo · Mar 2, 2026
All threads (44)
Thread Source Author Date
RE:Commentaires : Test Secretlab ATLAS : un maintien lombaire qui surclasse les chaises gaming
Secretlab signe avec l’ATLAS sa toute ...
forum.clubic.com Funkee Jun 10, 2026
RE:What have you just bought?
I bought a new Secretlab chair. It arrived with visible water damage and I have spent the last week trying to get them to replace it. The chair clearly got wet and reeks of mildew. I think they are going to replace it now (maybe, still waiting), but I'm really disappointed in their customer service.
www.neogaf.com B Jun 10, 2026
RE:Secretlab Atlas Black3 L im Test: Kann sich der Bürostuhl gegen starke Konkurrenz behaupten?
Secretlab Atlas Black3 L im Test: ... Bürostuhl gegen starke Konkurrenz behaupten? Secretlab wagt mit dem Atlas Black3... Ergo-Stuhl für 540 Euro überzeugt … Secretlab Atlas Black3 L im Test...
forum.sysprofile.de NewsBot Jun 9, 2026
RE:Secretlab Atlas Black3 L im Test: Kann sich der Bürostuhl gegen starke Konkurrenz behaupten?
Der Secretlab Atlas Black3 L kostet 540 ...? Was sagt die PCGH-X-Community zu Secretlab Atlas Black3 L im Test...
extreme.pcgameshardware.de PCGH_Stoe Jun 9, 2026
RE:Secretlab Atlas Premium Review
... adjustable lumbar support. Instead, Secretlab has molded the contours of ...lower to the ground. Secretlab Atlas Premium – Assembly​ Like other Secretlab chairs, the Atlas ... for the environment. Win-win. Secretlab Atlas – Performance​ Since the Atlas ...its trade-offs. Purchasing Guide​ The Secretlab Atlas is available for purchase ...directly from Secretlab in both Standard and Premium ...
vapingunderground.com VUBot Jun 9, 2026
RE:Secretlab Atlas review: The one you’ve been waiting for
Secretlab has unveiled its new Atlas task chair with an emphasis on productivity. Secretlab Atlas review: The one you’ve been waiting for : Read more
forums.tomshardware.com Admin Jun 9, 2026
RE:¿Cómo tenéis vuestra Markus? Semisirio
Estaba entre una markus y una secretlab, la secretlab la tengo literalmente como nueva, es una pasada.
forocoches.com syrz Jun 8, 2026
RE:책상 배치 한번 올려봅니다
...니다(...) ​ 책상은 secretlab Magnus XL white 입니...
cafe.naver.com Hope137 Jun 7, 2026
RE:[단독]젠슨 황, T1 찾는다…롤 황제 '페이커'와 만남 추진
PLOO Red Sea Global, T 우주. ABLY, ,Samsung Odyssey, Red Bull, Spotify ,SOOP, GOALSTUDIO 우리은행, SteelSeries, Vic Team, 인스파이어 엔터테인먼트 리조트, KLEVV Secretlab, 대웅제약
www.fmkorea.com 신창섭의메플정상 Jun 4, 2026
RE:Bureau- en gamingstoelen
... aan het twijfelen over een secretlab destijds(ik werkte nog maar... best wel lovend over de secretlab, heb toen toch maar de...
gathering.tweakers.net izzet3838 Jun 4, 2026
RE:Silla para estar muchas horas al día trabajando y jugando? Please 2 de Steelcase?
SecretLab Evo y cero problemas
forocoches.com Chincheto Jun 2, 2026
RE:Cayin N8iii: The Heir to a Legendary Lineage
... magnetic desk? I use a secretlab desk as my office desk, ...
www.head-fi.org CodenameBK201 Jun 2, 2026
RE:Mothership | S'pore actress Annette Lee offers full refund to moviegoers who feel they 'wasted their time' watching directorial debut
I dont expect much from her. Only became famous because of covid doing comedy stuff. A lot of sinkies and businesses like secretlab and pc makers became famous during covid cos everyone scrolling tik tok all day long
forums.hardwarezone.com.sg S May 31, 2026
RE:1800 800 모션데스크 살려고 합니다 추천 좀요
@베일라 https://www.reddit.com/r/secretlab/comments/10x81j8/magnus_pro_assembly_tips/?tl=ko
gall.dcinside.com 책갤러2 May 29, 2026
RE:본체 올려두고 쓰기엔 모데 무리임?
https://www.reddit.com/r/secretlab/comments/1k0tvvs/who_has_pc_on_top_of_magnus_pro/?tl=ko
gall.dcinside.com 책갤러1 May 29, 2026
RE:Möbel für Spieler: noblechairs stellt Gaming-Stuhl Aura in zwei Varianten vor
habe eine secretlab titan xl aus 2020 mit ... zeug! ich kann auf meinem secretlab leider nur sitzen indem ich...
www.computerbase.de mmdj May 28, 2026
RE:형 원목은 아니긴한데 이건 어떄?
https://smartstore.naver.com/secretlab/products/11648251563?nl-query=%EC%8B%...%3Dsls%7Csn%3D1546128%7Chk%3D6355ae9e0028346c874011bed5845625e561889d Secretlab MAGNUS Pro XL 화이...버 스웨이드) : SECRETLAB Secretlab MAGNUS Pro 시크릿...
cafe.naver.com 알렌스트라우스 May 27, 2026
RE:형 내가쓰는 데스크야 원목은 아니야
.../products/magnus-pro?sku=Mag-Mat15PU-Stealth Secretlab MAGNUS Pro | Secretlab KR 다양한...
cafe.naver.com 흙인간 May 27, 2026
RE:[戰鎚] 暗黑天使的電競椅有什麼特殊效果?
...競椅 品牌是secretlab 看起來蠻不...
www.ptt.cc owo0204 (靈感咕哩咕哩娃恰靈感菇) May 23, 2026
RE:Best Computer Setups to go Elite Rank 1
I recently got a SecretLab Titan EVO. Best chair I’ve ever bought.
us.forums.blizzard.com Vicarian-3034037 May 23, 2026
RE:战锤颅骨节十周年发布会汇总:《机械神教2》发售,多款战锤新作首次亮相,《星际战士2》《暗潮》重大更新公开
...”军团登陆 Kronus,Secretlab 也同步公开...了 Secretlab TITAN Evo《Warhammer 40,000...
bbs.nga.cn UID:64487377 May 22, 2026
RE:[A9VG]战锤颅骨节十周年发布会汇总 多款战锤新作首次亮相 2026-05-22 09:47:08
...”军团登陆 Kronus,Secretlab 也同步公开...了 Secretlab TITAN Evo《Warhammer 40,000...
bbs.nga.cn UID:66771010 May 22, 2026
Secretlab’s customer service is an absolute joke. Do not buy.
Hey everyone, just wanted warn anyone thinking about buying from Secretlab right now. Their logistics and customer support are a complete dumpster fire. I made a brand new Reddit account just to post this because I am honestly afraid of the company retaliating against me. A few weeks ago, I ordered a Magnus Pro XL desk. It never showed up because the FedEx driver completely mangled the delivery, and Secretlab's support team has been an endless loop of automated-sounding scripts and zero actual action. This is on top of a previous order of accessories that was also misdelivered, where I couldn't even file a police report because the local police told me a missing package technically wasn't a crime. Now, because they shipped the accessories separately, I am stuck sitting here with a mountain of accessories for a desk I don't even have. To give you an idea of how broken their shipping process is, look at the absolute mess on the tracking log for the desk. The desk was marked as "Delivered" and a signature was logged. I eventually got a hold of a FedEx representative who looked into the back-end data and revealed that, based on the GPS coordinates of the handheld scanner, the driver actually scanned and signed for my package while sitting in the parking lot of the FedEx station. That is literal, blatant carrier fraud. Only three hours after that fake delivery, a delivery exception was suddenly logged stating "Refused by recipient - Order canceled." By Friday morning, the package was put back on a vehicle for delivery, but it was quickly flagged as "Returning package to shipper" with a simultaneous "Address corrected" update. By Friday evening, the package arrived back at a local FedEx location, completely locked into a "return to sender" loop back to Secretlab's warehouse. I even tried contacting FedEx directly to dispute the "refused" status and pull the package before it left the local facility, but it was already too late. Secretlabs all the while provided absolute zero help, You’d think a company would care about the driver faking a signature in a parking lot, right? Nope. Here is how ridiculous Secretlab's customer service has been since then. For weeks, they just kept sending me generic emails stating they are waiting on an update from their team while doing absolutely nothing to help. They refused to just pull a brand-new desk off the shelf and ship it to me. Instead, they insisted I had to wait for the original, completely mishandled box to get all the way back to their warehouse so they could inspect it and reship it to me. I'm paying full price for a premium product, not an open-box gamble. To make it even worse, when they finally agreed to a reshipment, they told me they can only do it with no signature required. So after a FedEx driver already faked a delivery in a parking lot, Secretlab's brilliant solution is to just force me to use FedEx again...but don't worry. They are going to refund me the $20 shipping fee. Honestly, save yourself the headache. The desks might look great, but if anything goes wrong during transit or otherwise, Secretlab will completely abandon you to protect their own internal metrics. Absolute joke of a company. submitted by /u/Brave-Muffin1458 to r/secretlab [link] [comments]
r/secretlab Brave-Muffin1458 May 18, 2026
Is Secretlabs worth it?
I’m looking for a new chair to use for both working from home and gaming, so I’m gonna be spending a lot of hours in it. I’ve been looking around and found a few I like from Secretlab, especially the Titan Evo. I’m planning to order it online and try to get it discounted with Checkmate, but before I do I just want to know if it’s even worth it. How comfortable are they for long sessions and how good is the quality of their chairs? submitted by /u/Accomplished-Ice9377 to r/OfficeChairs [link] [comments]
r/OfficeChairs Accomplished-Ice9377 May 6, 2026
NOT happy about SecretLabs
Finally settled on upgrading my desk set up and shelling out $1600 on a new desk. Which I can’t believe I spent the money on, but now I got an update on the invoice that I’ll receive some of the accessories and desktop but not the legs! The legs are scheduled to ship 7 weeks later!! So I’ll have to make do with boxes in my place without a work top to work on!! I do realize when purchasing it said the entire desk was delayed (which I’m okay with). It didn’t specify it’s just the legs. So I’m just astonished that a premium company like Secretlabs manufacture on different timelines, especially on something fundamental like desktop and legs. I get it first world problems but I need my desk! And I don’t want to be spending anymore money than I already have. For a company charging an arm and a leg for a desk! I would have been okay if it was 1-2 weeks on back order or maybe just the accessories I can live without. BUT to manufacture the desk WITHOUT the legs is mind boggling to me! Secretlabs, You manufacture DESK and CHAIRS! Please manufacture the desk and legs at the same pace so your customers aren’t waiting 7 weeks for the parts!!!! Sigh . End rant. submitted by /u/SiLLiEBOi to r/secretlab [link] [comments]
r/secretlab SiLLiEBOi May 5, 2026
My new secretlab setup!
Verry happy with secretlabs support and love the quality of their product! Have a look tell me what you think! What would you change or add?!?! submitted by /u/Competitive_Chard_30 to r/secretlab [link] [comments]
r/secretlab Competitive_Chard_30 Apr 19, 2026
Is Secretlab support just AI now? My Titan wore out after 7 years and their customer support just made it worse.
The title says it all. I have a Titan that just turned seven. I am a casual office user. I work a normal in-person 9-5, and only use the chair on weekends and occasional weeknights. The seat has been noticeably bad for a few years; I was just too lazy to do something about it until it I found myself using my son's $40 desk chair because it felt better. I really wanted another Titan, but I just couldn't bring myself to spend that much if it was just going to wear out that quickly again. I decided to reach out to support to see if they could do anything. At first, I was talking to a real person, and they made it seem like they were going to be able to help me out. They had me take pictures, provide the invoice, get the serial number, and took my contact info. Then they said their "manager" would be in touch via email, and it all fell apart. The full email messages are below. I'd have rather them just say it was out of warrantee and there was nothing they could do they respond with this slop. The statement saying they "would like to provide a gesture of goodwill in recognition of your experience and your past support of Secretlab" on the second message and then literally responding with the exact same thing as the previous email is what got me the most. $70 off non-sale prices. Every chair is already on sale for at least $50 dollars right now. Anyways, I'm just disappointed, and now need to go find a new chair. Message 1 (after the live chat): Vince (Secretlab) Mar 28, 2026, 14:32 GMT+8 Hi Michael, Thank you for contacting SecretLab. We've reviewed your case and completed the diagnosis of the issue with your chair. It appears that the seatbase is damaged and will need to be replaced. We typically provide replacement parts at a cost, for chairs whose warranty coverage has ended. Unfortunately, replacement parts for this model are no longer available. That said, we’d still like to support you by offering a special discount of $70, toward the purchase of a new chair (excluding Secretlab TITAN Evo NanoGen, Automobili for Lamborghini and McLaren editions). Please note that this discount is applicable to regular-priced chairs only. If the chair you prefer is already on sale, the discount may be adjusted accordingly. Please let us know how you’d like to proceed, and we’ll be glad to assist you further. Kind Regards, Vince | Customer Care Specialist I responded saying I thought their offer ($70 off non-sale items, when everything was currently on sale for $50) was disappointing. After the live chat, I was expecting a little more with the resolution. Message 2: Lou (Secretlab) Mar 30, 2026, 16:06 GMT+8 Hi Michael, Thank you for your reply and for sharing your candid feedback. I’m very sorry for the disappointment this situation has caused, particularly given the significant investment you made in your chair in 2019 and the expectations you had for its longevity. I understand how discouraging it is to learn that replacement parts are no longer available and that our initial proposal did not meet your expectations. To clarify, our management team is already involved in your case and has reviewed the options available, given the age of the chair and the expiry of the warranty. While we are unable to offer a repair or replacement in this instance, we would like to provide a gesture of goodwill in recognition of your experience and your past support of Secretlab. We are able to offer you a USD $70 discount on a new chair. We hope this demonstrates our commitment to making things right as far as we reasonably can, even outside of the warranty period. Please let us know if you would like to proceed with this offer, and we will be happy to share the discount details with you. Thank you again for your patience and for giving us the opportunity to address your concerns. Kind Regards, Lou | Customer Care Specialist submitted by /u/archang31x to r/secretlab [link] [comments]
r/secretlab archang31x Apr 8, 2026
SecretLab Titan Evo XL - I Regret It
I have 2 Magnus Pro XL desks that I'm incredibly satisfied with, so I thought I'd also give the chair a shot. At about 6 feet tall and relatively thin, I debated going normal size or XL, and after some research I decided to go for the XL. Unfortunately I hugely regret it - It is so clealy made for wider people. The armrests are the biggest problem. I don't understand why SecretLab didn't let them adjust another few inches inwards. They are WAY too far apart at full adjustment inwards. If I just want to lean back and use my phone with my elbows on the armrests, I have to turn them 45 degrees so the part of the armrests for the elbow are closer than the part for the wrists. Even then, I'm super uncomfortably pushing my elbows out wide, rather than comfortably by my side. For optimal comfort, I also need to be able to pull the armrests more toward the back of the chair, but of course that adjustment also stops too soon for me. It's also too deep front to back. I can't tuck my chair in close enough to my desk to be able to sit ergonomically with my back fully supported and my elbows at 90 degrees. People weren't kidding when they say it's hard... Sitting for long periods of time is quite uncomfortable because of that. I bought the optional lumbar support pillow thinking that might help, but it's even more uncomfortable. I think lumbar pillows are just not for me in general, not just a SecretLab thing. At least it was packaged well, easy to put together, and looks cool. The headrest is quite nice. That's about where the positives stop. My main desk chair is a Steelcase Gesture - I didn't expect the SecretLab to be super comparable at a bit less than half price, but it still has a hefty price tag so I didn't expect this much of a massive comfort difference. You live and you learn... First and last gaming chair for me. Hope this helps some others. submitted by /u/p3t3ypablo to r/secretlab [link] [comments]
r/secretlab p3t3ypablo Mar 2, 2026
Magnus Pro XL Review
Alrighty, so I did a lot of research before buying my desk, so I figured I’d give a detailed view into my experience to help others interested in Secretlab desks. I’ve had the Magnus Pro XL White since the beginning of November and after a few months of use, I feel like I have landed on my final thoughts. My love-hate relationship: As countless posts have mentioned, Secretlab’s customer service is pretty slow and that can put a sour tone into the relationship. In general, they are quick to respond when you want to give them money, but audaciously slow when you need something from them. One specific qualm I had with their customer service is that they have no clue what’s going on outside of their specific sphere of influence. I initially purchased the desk at the end of Oct. 2025. Before I purchased, I wanted to make sure I wasn’t missing some solid Black Friday sales, so I asked their customer service (both sales and marketing point) if they were planning on any sales on this specific desk. They replied, “Please note that there are no upcoming promotions or guarantees for price reductions” and “we recommend proceeding with a purchase”. Because they confidently stated that they weren’t planning on any promotions, I moved forward with my purchase. (Oh and the Secretlab subreddit peeps also told me that it was absurd to think that Secretlab would put their premium desk on sale, which was decidedly incorrect.) Not a full week later, the exact desk goes on Black Friday sale for $250 less than I had paid. I don’t blame any of the subreddit peeps for not knowing this would be on sale, because they don’t work and represent Secretlab. But customer service should be aware of sales happening in the next calendar week. This seemed particularly agregious because they didn’t say that they might have a sale but they didn’t know – they confidently told me that there wouldn’t be a sale and to proceed with my purchase. I was irate. I’m still a bit mad typing this out now, tbh. So, I attempted to communicate with them to see if they would kindly understand that their customer service agent led me to purchase under false pretenses. Then, a pattern of slow response and no response. They responded saying they’ll get back to me soon about a partial refund (I asked for $250 back) but it kept on getting delayed. So, I raised some hell after two weeks of no real response. Which is what you need to do for real action. I think a lot of their tactics are fundamentally a game of chicken. They know it’s expensive to ship the desk back, let alone boxing it up and getting it shipped. Fortunately for me, I live about 20 minutes away from one of their two U.S. warehouses, which would have been the return address. So, I laid out their situation, “Black Friday is a few days away, so we have two options. Either A. You give me a refund, or B. I’m well within my return window and I will personally drive the desk back to your warehouse, in which case you will have an open boxed desk you now need to sell and I’ll just re-purchase at the current discounted price. Boxing for 30 minutes and driving another 40 in total is well worth $250.” And honestly, it’s not about the money, it’s about being accountable to your customers when your rep lies to them. (Again, maybe she didn’t know, but that’s still Secretlab’s responsibility to have a basic level of communication with their employees.) I think they did the math and realized they had much more to lose than I did. So they replied quickly and ended up reimbursing me $150, which I was happy with. But it took like 6 weeks to receive the money. Ok, that’s the hate. The rest is love. The desk is a dream. It’s everything I’ve ever wanted from a desk and more. The Magnus Pro XL is beautiful, easy to keep tidy, has fantastic cable management, is functionally sturdy, and honestly makes work more enjoyable (ambiance). As a 6’3” man, the desk feels very appropriate as a professional workspace (I like not being able to reach everything from one sitting position, it feels like I have a little more space than I need). For a white desk, it’s super easy to keep clean with basic forethought (coasters for drinks etc.) As I got set up, I found more and more ways to map cables under my desk with magnets to hide them from sight. Sellers on Etsy provide fantastic add-ons, so my desk space is tidy and free even though I’m a filthy maximalist when it comes to accessory devices. I can’t imagine being happier with an alternative. 10/10 would recommend to a friend. 2/10 5/10 customer experience since they gave me a partial refund. Even with the bs customer support issues, the Magnus Pro XL is well worth the purchase. As a side note, they absolutely run sales and promotions, I see them all the time now that I'm paying attention. So if anyone is wondering about Black Friday sales or Holiday sales, I can confidently say that they do, in fact, run them. (Around 10%-15% off, which is basically worth another premium accessory.) Also, if anyone is interested in my setup specs outside the desk itself, I’d love to share those as well. As many have in this subreddit, I’ve put WAY too much time into optimizing each aspect of my setup – computer, monitors, accessory devices, etc. so I’d be happy to share on those topics as well. submitted by /u/TurnUpThatRacket to r/StandingDesk [link] [comments]
r/StandingDesk TurnUpThatRacket Feb 28, 2026
Best alternatives to Secretlab Magnus Pro?
Obviously it looks like an amazing desk with the integrations of the power supply in the leg, the metal, all of the accessories but it’s pretty expensive for a desk I only use from time to time… Is there something that’s pretty similar that’s standing with the metal and integrated flip table and stuff? Using it for gaming and prefer white to match my build aesthetically Thank you! submitted by /u/CountChopulla to r/StandingDesk [link] [comments]
r/StandingDesk CountChopulla Feb 26, 2026
Is SecretLabs Chairs worth it? What would be a better alternative?
Hi! Im in the market for a premium computer chair. I have been told multiple times that secretlabs has some really quality and comfortable chairs. Only thing i don’t like is the price. I also am not a fan of the leatherette cause i had a leather chair before and it started to peel off like a month in. The pokemon ones they have look really cool. However i dont know if $750+ is going to do it justice. What would yoi guys recommend for someone who has finished their setup but needs a good chair? submitted by /u/energydrink_fiend to r/gamingchairs [link] [comments]
r/gamingchairs energydrink_fiend Feb 5, 2026
Secretlab Pokémon Collection
Who's that Pokémon? Secretlab's new Pokémon collection is here, and we're excited to share how some of the beloved original 151s come to life with the chairs! submitted by /u/Secretlab_Yuumi to r/pokemon [link] [comments]
r/pokemon Secretlab_Yuumi Jan 22, 2026
Secretlab is not for everyone
Seeing so many posts about how Secretlab chairs are "poor quality" and "aren't comfortable" so I kinda wanted to throw my two cents into the ring. If your the kind of person who can only sit for more than an hour in THE MOST cushiest, soft, plush and luxuriously conforming chair...then don't buy secretlab. If your the kind of person who hunches when they walks, sits, eats and shits...then don't buy secretlab. IF YOUR THE KIND OF PERSON who is poor and can't afford to buy a chair that they've never tried out in person and MIGHT not like...don't buy secretlab. But if your posture isn't that of the fucking hunchback of Notre Dame and you don't need to have the clouds of Olympus under your ass cheeks AND you can afford to blow some money on a chair that you just might not like...then buy Secretlab. I will now step off my soapbox, thank you. submitted by /u/Rowdy_Muffin_26 to r/secretlab [link] [comments]
r/secretlab Rowdy_Muffin_26 Dec 2, 2025
Secretlab sold me an outdated Magnus Pro at full price — denied it until I proved it with video evidence
This is my first ever Reddit post, I usually just read. But this experience with Secretlab was bad enough that I felt others needed to know. I bought the Secretlab Magnus Pro for £862 in June 2025, expecting premium quality. What I received was an older production version, the one with leg cutouts that cause wobble. Secretlab has quietly revised this in newer batches with solid, reinforced legs. In their words, the product “now ships with the updated Integrated Power Supply Column (IPSC)”, corporate speak for “we fixed the structure but didn’t tell you.” There was no disclosure about version differences during purchase. It’s sold like a single, current product. But after opening the box, I noticed the old design and started asking questions. Secretlab support denied everything at first. Here’s what happened: They claimed there’s no difference in stability or structure. I sent this side-by-side video, the old version visibly wobbles on a hard floor with no load: https://youtu.be/vsV6zU7uZ70?t=52 They changed the story: “Only the white version has the updated legs.” I sent this second video, clearly showing a black desk with the updated leg design: https://youtu.be/0XD8MpJ-3PA?t=100 They finally admitted the newer black version exists, but only ships to the US and CA. I’m in the UK. Earlier on, they told me I could return the desk at my own expense and reorder the white one, which I didn’t want. Even then, I said I’d consider it. They refused. Only after escalating multiple times, providing video evidence, and citing UK consumer protection law did they agree to cover return shipping. But by that point, the return policy included: “Should our inspection indicate that the refund amount needs to be adjusted, we will reach out…” At that stage, I’d lost all confidence in the process. They told me to “disassemble the chair and pack the parts back into the original packaging, in preparation for the return” because who among us hasn’t mistaken a desk for a chair? I didn’t trust them not to find an excuse to short my refund. So I kept the desk — not because I was satisfied, but because I didn’t want to risk losing more money fixing a situation they created. I asked for a basic goodwill gesture, a small recognition of the time, effort, and misdirection I had to fight through. They declined, saying the desk “functions as intended.” Which brings us full circle: Back to point #1, where they pretended there was no difference at all. Even after admitting there is a newer, better version shipping to other customers, they still think it’s fine to charge full price for outdated stock and offer nothing when challenged. TL;DR for UK buyers: Secretlab is still shipping outdated Magnus Pro stock There is no disclosure of the design differences Support will deny, deflect, contradict itself, and only act under pressure Even when you prove you're right, they’ll refuse to make it right I kept the desk purely to avoid further loss. I’m posting this so others don’t walk into the same trap. submitted by /u/rltorres to r/StandingDesk [link] [comments]
r/StandingDesk rltorres Jul 2, 2025
5 year update: SecretLabs chair.
The post from yesterday seemed very disingenuous, so i thought I'd share my 5+ year old secretlabs chair (bought at the end of 2019). Mint condition. No issues with it what so ever. No squeaking. No tearing. No falling apart. Arm rests are still holding together nicely. I dont know what you need to be doing to your chair to destroy it. But I'd advise against using a cheese grater against it. submitted by /u/FanaticDamen to r/pcmasterrace [link] [comments]
r/pcmasterrace FanaticDamen Jul 2, 2025
5-Year Update: Secretlab Dark Knight Edition Wear & Tear
Just wanted to share what my Secretlab Dark Knight Edition looks like after five years of regular use. Seat cushion is torn, exposing foam. Stitching is fraying in multiple spots. Armrest cover is peeling like it's been chewed up. It’s out of warranty, and while the chair served me well in terms of comfort, the condition now feels like a letdown considering the premium price. If anyone's considering one, just know this might be what you're signing up for in the long run. Posting pics for transparency. submitted by /u/seutamic to r/pcmasterrace [link] [comments]
r/pcmasterrace seutamic Jul 2, 2025
Bring the Spirit of Liyue Home with the Secretlab Genshin Impact Liyue Collection.
submitted by /u/genshinimpact to r/Genshin_Impact [link] [comments]
r/Genshin_Impact genshinimpact Jul 1, 2025
/r/MonsterHunter x SecretLab Giveaway
Giveaway has concluded! Our judges are judging 1 winner based on originality / creativity. And the 1 random winner has been selected and notified, thank you to all who entered! Original post: Howdy, pards! We are thrilled to announce a giveaway in partnership with Secretlab! Secretlab has recently released an Arkveld version of their wildly popular TITAN Evo gaming chair and to celebrate, they're giving away 2 x Secretlab Memory Foam Lumbar Pillow - Pailico Edition to our lucky hunting community! If you're a fan of Monster Hunter and gaming chairs, check out their Monster Hunter collection. To enter: Comment below with a Monster Hunter inspired chair or desk you would look forward to Secretlab adding to their Monster Hunter collection. To win: 1 winner will be selected randomly, another winner will be selected based on their originality and creativity at judges' discretion. Eligibility: This contest is limited to the following 4 regions: 1. US 2. Canada 3. EU (not inclusive of UK) 4. Australia The giveaway will run from February 26th to March 5th, 8am EST. Good luck hunters! Links: Website: https://secretlab.co/ Facebook: https://facebook.com/secretlab Instagram: https://instagram.com/secretlab/ Twitter: https://twitter.com/secretlabchairs Reddit: https://www.reddit.com/r/secretlab Discord: https://discord.gg/secretlabchairs Monster Hunter collection: https://secretlabchairs.co/pages/monsterhunter submitted by /u/QuintonFlynn to r/MonsterHunter [link] [comments]
r/MonsterHunter QuintonFlynn Feb 26, 2025
/r/battlestations & Secretlab Giveaway! [GLOBAL]
Congratulations to /u/compoundnoun! Happy New Year! I hope everyone had a great 2024, we're going to kick off 2025 with a giveaway thanks to Secretlab! One lucky winner is going to receive a Secretlab Physical Gift Box The gift box includes a digital card valued at $569 to purchase a Secretlab TITAN Evo in size small, regular or XL. Additionally, the gift box includes a chair token that for you to put on display. Secretlab physical gift box Entry to this is going to be easy - simply leave a comment below explaining why you have to have the Secretlab TITAN Evo! Giveaway is open to global participants, specifically from US, EU, SG, UK, AU, CA, MY, NZ. Tl;Dr - Prize: (1) Secretlab physical gift box which includes a digital gift card valued at $569 for purchase of a TITAN Evo + a chair token Duration: (14) days - beginning January 2, 2025 and ending January 16, 2025 Winner Selection: Random - winner will be selected at random and will be messaged via PM. They will have 48 hours to respond to respond to the message or a new winner will be selected. Eligibility: Global, specifically residents of US, EU, SG, UK, AU, CA, MY, NZ. This giveaway is solely organized and administered by r/battlestations, with huge thanks to Secretlab for providing the prize. Good luck! submitted by /u/Hareuhal to r/battlestations [link] [comments]
r/battlestations Hareuhal Jan 2, 2025
Secretlab Diablo IV Inarius Chair finally came
submitted by /u/Dragkhan to r/diablo4 [link] [comments]
r/diablo4 Dragkhan Sep 23, 2023
Secretlab TITAN Evo MSI 2023 Edition Giveaway
​ https://preview.redd.it/4osu3cpbo7za1.jpg?width=1080&format=pjpg&auto=webp&s=1dbc7908d86be60d74cb2c9c3f404407bb7b2186 Hi r/LeagueofLegends, as we're headed into the bracket stages of MSI 2023, hope you're enjoying the tournament so far. We're happy to share that r/Secretlab is back once again to host a special giveaway for MSI 2023! As the official chair partner since 2019, they will be giving away an exclusive, not-for-sale design of the Secretlab TITAN Evo MSI 2023 Edition to one lucky winner. To enter, share in the comments below: which team you are rooting for in MSI 2023 one feature of the TITAN Evo chair you would want to try out, and why The giveaway will run from May 11 - 14, 8AM PST / 5PM CET, and is open to the regions below: US, CA, EU, UK, SG, MY, AU, NZ We're looking out for the most creative and original answer! One winner will be selected based on the quality of their answer and announced on May 17, 8AM PST / 5PM CET. All decisions by Secretlab are final. TnCs apply: https://bit.ly/SecretlabMSI2023TnCs Learn more about Secretlab and their award-winning performance seats here: Reddit: r/secretlab Official website: http://www.secretlab.co/ Twitter: https://twitter.com/secretlabchairs Instagram: https://www.instagram.com/secretlab/ Discord: https://discord.gg/secretlabchairs Good luck to everyone! submitted by /u/ohvalox to r/leagueoflegends [link] [comments]
r/leagueoflegends ohvalox May 11, 2023
Are secretlab chairs worth it over a good office chair?
I have the autonomous ergochair, and I love it but it gives me a sore behind (I’m rather skinny) how are the secretlab chairs? Are they the same as a shitty racing chair or are they actually good? I need something nice and comfy, that or I save up for a herman miller… submitted by /u/skack97 to r/buildapc [link] [comments]
r/buildapc skack97 Feb 2, 2023
NO sir secretlab, you are trash! Prove me wrong, get 10k
submitted by /u/ILikePutz to r/StandingDesk [link] [comments]
r/StandingDesk ILikePutz Nov 18, 2022
Secretlab MSI Giveaway
Three weeks of intense competition came to a resounding end yesterday when defending champions RNG beat T1 3-2 and held on to their MSI Champions title. To celebrate this outstanding achievement, we've teamed up with Secretlab, the official chair partner of MSI 2022, for a special giveaway. Stand a chance to win an exclusive Secretlab TITAN Evo 2022 (Size R) MSI 2022 Edition chair! (Picture) To participate, share your answers to the following below this post: What was your favorite play of the tournament, and why? What is your favorite design element or product feature of the Secretlab MSI Edition chair? Eligible regions are North America, Europe, and Singapore. The giveaway will run until June 3 and the winner will be announced on June 6. The winner will be chosen based on the quality of their answer and all decisions are final. Learn more about Secretlab and their award-winning performance seats here: Reddit: r/secretlab Official website: http://www.secretlab.co/ Twitter: https://twitter.com/secretlabchairs Instagram: https://www.instagram.com/secretlab/ Thank you Secretlab for hosting this giveaway. Good luck to everyone! submitted by /u/ohvalox to r/leagueoflegends [link] [comments]
r/leagueoflegends ohvalox May 30, 2022

What influencers are talking about this?

Ninja
@ninja
Professional gamer and streamer who often shares his gaming setup featuring Secretlab chairs.
Pokimane
@pokimanelol
Popular Twitch streamer and content creator known for her gaming streams and collaboration with Secretlab.
Shroud
@shroud
Former professional esports athlete and popular streamer who showcases his gaming setup with Secretlab products.
Markiplier
@markiplier
YouTube creator known for his gaming videos and comedic style, frequently sharing his gaming setup with Secretlab.
VanossGaming
@vanossgaming
YouTube gamer known for his entertaining gaming videos, often featuring Secretlab chairs in his streams.